Refund policy
Return Policy
Most items we offer are eligible for a refund or store credit. The exceptions to this policy are:
- Gift Cards
- Customized or printed items, including jerseys with an official name and/or number
- Any other items specifically identified as non-returnable at the time of purchase
Return Eligibility
Returns must be requested and received within 30 days of the original purchase date.
To be eligible for a return, the following conditions must be met:
- The item must be in its original, brand-new condition, with no signs of customization, laundering, wear, or use of any kind.
- Items that have been worn outside, particularly footwear, will generally show signs of wear and may no longer be considered in original condition. Please try all items on indoors before wearing or using them.
- The item must include all original tags, packaging, plastic wrap, boxes, or other materials that were included with the original order.
- If an item was originally sold as part of a set, such as a tracksuit, all components of the set must be returned together.
Please do not attempt to return an item if it does not meet the above requirements. Returns that do not comply with our Return Policy will not be processed, and Soccer World may be unable to return the item to you.
How to Return an Online Order
Online orders can be returned either in person at any Soccer World retail location or by mail to Soccer World Oakville.
Option 1: Return In-Store
For your convenience, products purchased online through Soccer World can be returned to any of our retail locations, provided the item meets all requirements outlined in our Return Policy.
When returning an online order in-store, please bring:
- The item(s) you wish to return
- Your order confirmation or order number
- All original tags and packaging
Our store team will inspect the item and process the eligible return.
Option 2: Return by Mail
If you are unable to visit one of our retail locations, you can return your online order by mail.
1. Complete the Return Form
Complete the digital Return Form using the link below. This allows our team to collect the information needed to process your return.
2. Clearly Identify Your Package
Please write your order number clearly on a separate piece of paper and place it inside the package, or write the order number clearly on the outside of the shipping box or shipping bag.
Please do not write, stick labels, or otherwise mark the order number directly on the product packaging, including shoe boxes, original boxes, or other retail packaging.
3. Ship Your Return to Soccer World Oakville
Ship your return to:
Soccer World Oakville
521 North Service Rd E
Oakville, ON, L6H 1A5
Canada
We recommend using a trackable shipping service and retaining your tracking information until your return has been processed. Soccer World is not responsible for merchandise that is lost or damaged while being shipped back to us.
Once your return has been received, our team will inspect the item(s) to confirm that they meet the requirements of our Return Policy. Approved returns will then be processed for a refund or store credit, as applicable.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.
If you believe you received an incorrect or defective item, please contact our team before shipping the item back so we can assist you with the appropriate next steps.
Questions About Your Return?
If you are unsure whether your item qualifies for a return, please contact our team before returning or shipping your item. We are happy to help confirm whether your return is eligible.
Email: info@soccerworldcentral.com
Phone: (905) 815-8939